Social engineering tops list of help desk security threats

Social engineering

Help desks are most commonly asked to assist users in addressing common IT problems including password resets and application and connectivity issues.

Often the performance of help desk employees is measured by how quickly they can serve callers and resolve the issue. Unfortunately, in many cases, security does not play a major role in the process and as a result, help desks have become an unintended entry point for hackers and malicious insiders attempting to gain access to sensitive enterprise resources.

Social engineering tops list of help desk security threats | Net-Security